Advice given is based on the Australian Style Manual (ASM).
Dialogue punctuation is an area of fiction writing that often baffles new and experienced authors alike.
Here you will find simple explanations on how to punctuate and lay out your dialogue, plus the difference between direct dialogue, indirect dialogue and internal dialogue.
Single or double ‘quote marks’?
Single and double quote marks (also known as quotation marks) vary from country to country and publishers usually have the final decision to fit their in-house styles. Generally, Australian and UK publishers prefer single quotes, whereas US publishers prefer double, though this can still vary. The main thing is to be consistent in your choice. It’s easy enough to complete a Find/Replace in Word if you eventually decide to switch. I have used single quote marks in these examples, but you can use your own preference.
What goes inside dialogue quote marks?
Only two things should be placed within dialogue quote marks:
A. What a character says out loud (direct speech)
‘Don’t sit there. The paint’s still wet,’ he said.
B. Dialogue punctuation (e.g. comma, full stop, question mark, exclamation mark, ellipses)
- ‘I’m not sure if I like this,’ Ruth said. ‘It’s scary.’
- ‘Haven’t you done this before?’ John asked, looking amused.
- ‘No. Wait!’ Ruth took a step back. ‘It’s … a lot higher than I thought.’
What goes outside dialogue quote marks?
Dialogue tags (said, asked, called, murmured, yelled etc.)
Dialogue tags are used to flag which character is speaking and often help the reader understand the tone of the character’s dialogue.
- ‘Will you be joining us for dinner?’ he asked.
- The waiter called out, ‘Sir, you left your jacket.’
- She leaned in and whispered, ‘Don’t forget to lock your door.’
- ‘Well, if you’d told me,’ David mumbled, ‘we could have worked it out.’
- ‘Don’t be so hasty to decide,’ Verity said. ‘You still have plenty of time.’
- Dialogue tags are always punctuated with a comma, unless the speech is interrupted and a new sentence begins with a capital letter (see example 5).
- Dialogue always starts with a capital letter, unless a sentence is interrupted by a tag or action and the same sentence then continues. In this case, use lower case to continue the dialogue. (See example 4).
- Dialogue tags are also known as attributions.
Action tags (an action the character does)
Action tags are used to flag which character is speaking, and sometimes to aid characterisation. They can also provide an alternative to repetitive dialogue tags.
She shook her head. ‘It’s not the same.’
‘It’s over here.’ Tom pointed to the shelf.
but when using both an action and a dialogue tag:
She shook her head and said, ‘It’s not the same.’
- Action tags are always punctuated with a full stop.
- Action tags are sometimes called action beats.
Dialogue without tags
If it’s clear which character is speaking, it’s not necessary to use a tag at all.
David and his brother stood looking at the broken window while their father glowered. ‘Which one of you kids did this?’
Direct Speech – Indirect Speech – Internal Dialogue
Direct speech is dialogue spoken aloud and is enclosed in quote marks:
‘Good job, David,’ she said.
Indirect speech is reported speech and does not require quote marks.
Jason said he would be there, but Susan had her doubts.
Internal Dialogue is the equivalent of thought and requires no quote marks.
Mark wondered if this was such a good idea. What if it all went wrong?
When dialogue is interrupted by either an action or thought, use em dashes to set off the interruption, but do not use commas.
Interruption by action
‘When I applied for this job’—she pursed her lips to calm herself—‘you said you would support me.’
Interruption by indirect thought
‘Take three drops of rose oil’—he wondered if he had the amounts right—‘and blend it with the other ingredients.’
Interruption by direct thought
I should have eaten when Mum offered—now that my stomach is grumbling—but I hadn’t been hungry then.
Interruption by another character’s dialogue
Gerry grabbed his satchel and turned to Kathy, who was balancing the cash register. ‘So when you’ve finished doing that, you’ll—’
‘Yes, yes. Bank the takings, and lock up the shop,’ she said. ‘Get going or you’ll miss your train.’
Trailing off dialogue
When a character trails off their speech, use an ellipses with one space prior.
Mary’s brow furrowed. ‘I don’t know what I was thinking. Maybe if I …’ She bent to pick up the broken plate, then sat on the kitchen stool weeping.
Quotes within quotes